Refund Policy

1. Overview

This Refund Policy governs all transactions made on AssetMart.in. We understand that circumstances may arise where customers seek refunds, but due to the nature of digital products, strict guidelines must be followed to protect both customers and our business.

2. Digital Products Refund Policy

2.1 No-Refund Digital Items

The following digital products are absolutely non-refundable once they have been provided, accessed, or downloaded:

• Digital Downloads: Graphics, templates, images, vectors, icons
• Software & Licenses: Digital software, plugins, applications, license keys
• Educational Content: Online courses, tutorials, ebooks, guides
• Digital Media: Audio files, video content, stock footage
• Design Assets: Fonts, UI kits, website templates, presentations
• Digital Services: Custom designs, consultations (once delivered)

2.2 Limited Exceptions for Digital Products

3. Physical Products Refund Policy

For any physical items sold through AssetMart.in:

• Full refund available within 7 days of delivery
• Item must be unused, undamaged, and in original packaging
• Customer responsible for return shipping unless item is defective
• Refund processed within 5-7 business days after receiving returned item

4. Refund Request Process

5. Refund Processing Timeline

6. Refund Methods

Approved refunds will be processed using the following methods:

• Original Payment Method: Primary option for all refunds
• Store Credit: Alternative option with 10% bonus value
• Bank Transfer: Available for high-value transactions (fees may apply)

7. Non-Refundable Circumstances

Refunds will be DENIED in the following situations:

• Change of mind after accessing/downloading digital content
• Buyer's remorse or dissatisfaction with legally delivered products
• Failure to read product descriptions or system requirements
• Technical issues on customer's device/system
• Violation of terms of service or licensing agreements
• Requests beyond specified deadlines
• Products purchased during flash sales or final sales
• Custom or personalized digital products (once completed)

8. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Bundle Purchases: Refund unused portions of bundles
• Subscription Services: Pro-rated refunds for unused periods
• Defective Items: Partial refund for minor defects if customer prefers to keep item

9. Chargeback Policy

10. Subscription and Recurring Payments

For subscription-based services:

• Cancel anytime before next billing cycle to avoid charges
• No refunds for current billing period once services are accessed
• Pro-rated refunds may apply for annual subscriptions (case-by-case basis)
• Cancellation takes effect at the end of current billing period

11. Force Majeure and Exceptional Circumstances

In cases of extraordinary circumstances beyond our control (natural disasters, technical failures, legal requirements), we reserve the right to modify refund policies temporarily. Customers will be notified of any such changes.

12. Dispute Resolution

If you disagree with a refund decision:

1. Request escalation to senior management
2. Provide additional evidence or documentation
3. Consider mediation through customer service
4. Final decisions rest with AssetMart.in management

14. Policy Updates

This refund policy may be updated periodically to reflect changes in our services, legal requirements, or business practices. Customers will be notified of significant changes via email or website announcements.

By completing a purchase on AssetMart.in, you acknowledge that you have read, understood, and agreed to this refund policy in its entirety.