Return Policy

Thank you for shopping with AssetMart.in. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Return Policy

We strive to provide high-quality digital assets and services. Our return policy varies depending on the type of product purchased and the circumstances of your request.

2. Digital Products

2.1 Non-Refundable Digital Items

The following digital products are non-refundable once delivered or made accessible:

• Downloaded digital files (images, templates, graphics, audio, video, etc.)
• Digital licenses and software
• Online courses and educational content that has been accessed
• Digital templates and design assets
• Stock photos, illustrations, and vector graphics
• Any digital content that has been previewed, downloaded, or accessed

2.2 Exceptions for Digital Products

Refunds for digital products may be considered only in the following circumstances:

• Technical issues that prevent access to the purchased item (must be reported within 48 hours)
• Significant discrepancy between the product description and the actual item delivered
• Duplicate charges for the same item
• Unauthorized transactions (subject to verification)

3. Physical Products (if applicable)

For any physical products sold through AssetMart.in:

• Returns must be initiated within 7 days of delivery
• Items must be unused and in original condition
• Original packaging and all accessories must be included
• Customer is responsible for return shipping costs unless the item is defective

4. Refund Process

4.1 How to Request a Refund

1. Contact our customer support team within the specified timeframe
2. Provide your order number and detailed reason for the return request
3. Submit any supporting documentation (screenshots, error messages, etc.)
4. Wait for our team to review and respond to your request

4.2 Refund Timeline

If your refund request is approved:

• Processing time: 3-5 business days from approval
• Refund will be credited to the original payment method
• Bank processing may take additional 5-10 business days

5. Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Change of mind after accessing/downloading digital content
• Buyer's remorse or dissatisfaction with legally delivered products
• Failure to read product descriptions or specifications
• Technical issues on the buyer's end (incompatible software, insufficient storage, etc.)
• Requests made beyond the specified return period
• Items purchased during special promotions or sales (unless defective)

6. Exchanges

Due to the digital nature of most of our products, exchanges are generally not available. However, we may consider exchanges for physical products on a case-by-case basis, subject to availability and our discretion.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Report the issue within 48 hours of delivery/access
• Provide clear evidence of the defect (screenshots, photos, etc.)
• We will investigate and provide a replacement or refund as appropriate

8. Customer Responsibilities

As a customer, you are responsible for:

• Reading product descriptions carefully before purchasing
• Ensuring compatibility with your systems and requirements
• Reporting issues within the specified timeframes
• Providing accurate information when requesting returns
• Not distributing or sharing digital products after requesting a refund

9. Modifications to This Policy

AssetMart.in reserves the right to modify this return policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase on AssetMart.in, you acknowledge that you have read, understood, and agree to be bound by this return policy.